Choosing a subscription
Which of the four terms suits how you watch, and whether a longer commitment is worth it for you yet.
Customer support
Help with plans, setup and playback
One team handles orders, installation and troubleshooting, so you are not repeating yourself to three different departments.
What we can help with
Five things worth asking us about
Device setup
Which player to install, what to enter, and what each screen should look like on your particular device.
Account & activation
Where your details are, how renewal works, and what happens at the end of a term.
Playback troubleshooting
Buffering, channels that will not start, and picture quality that does not match what the device can do.
Payment enquiries
What is available for your plan and what you will be charged, answered before anything is taken.
Adding another device
How many devices your subscription covers, and what changing that would involve.
Get in touch
How to reach us
To get a useful answer faster: tell us the device you are using, how it connects to the internet, and whether the problem affects every channel or only some. Those three details resolve most cases in one exchange.
Before you message
Guides that answer most questions on their own
Next step
Ready to explore Elitestream IPTV?
Browse the available subscription options, or contact our team for help choosing a plan and setting up your device.
Prefer to call? +44 7868 240819
